Terms of Service
These Terms of Service ("Terms") govern your access to and use of the website, ordering platform, and services provided by Sushi Burger Co., located at 1234 Market St, Suite 200, San Francisco, CA 94103, USA. By accessing our site or placing orders, you agree to these Terms. You must be at least 18 years old or have the consent of a parent or guardian to place orders. We reserve the right to modify or suspend services at any time for maintenance, safety, or operational reasons. Continued use after changes indicates your acceptance of updated Terms. We encourage users to review these Terms periodically. The primary purposes of these Terms are to outline ordering and payment procedures, cancellation and refund policies, intellectual property usage, and limitations of liability. For privacy practices, please review our Privacy Policy at /privacy/.
Ordering, Payments & Confirmations
Orders placed through our website or by authorized phone channels constitute offers to purchase from Sushi Burger Co. We will confirm acceptance of your order by sending an email or SMS confirmation that the order is being prepared or scheduled for pickup/delivery. Payment is required at the time specified during checkout. We accept the payment methods listed at the time of order and may use third-party payment providers; those providers’ terms apply to the payment transaction. Prices, taxes, and delivery fees are displayed prior to placing an order and may change between visits. If we cannot fulfill an order due to inventory, operational constraints, or other issues, we will notify you and, if applicable, initiate a refund for any prepayment. Promotional codes and discounts are subject to eligibility rules and expiration dates.
Cancellations, Refunds & Returns
For cancellations or changes to an order, contact us as soon as possible. Same-day cancellations may be restricted due to food preparation and staffing. Refunds for cancelled orders are processed according to the payment method used and may take several business days to appear. For catering and large orders, cancellation and rescheduling policies will be provided at the time of booking, and deposits may be non-refundable if services were reserved. We cannot accept returns of perishable food items once delivered or picked up unless there is a documented error or quality issue attributable to our preparation. In such cases, please notify us promptly and provide order details and photos where possible; we will investigate and offer a remedy such as replacement or refund where appropriate. Any refund decisions follow our quality assurance process and legal obligations.
Intellectual Property
All content on the site, including text, graphics, logos, images, and software, is the property of Sushi Burger Co. or its licensors and is protected by intellectual property laws. You may view and download content for personal, non-commercial use only. You may not copy, reproduce, distribute, modify, create derivative works, or publicly display site content without prior written permission. Trademarks, trade dress, and service marks are the exclusive property of Sushi Burger Co. or respective third parties. If you believe content on the site infringes your intellectual property rights, notify us with sufficient detail at [email protected] so we can review and, if appropriate, take action. Our copyright agent will handle infringement claims in accordance with applicable law.
Liability, Disclaimers & Indemnity
To the fullest extent permitted by law, Sushi Burger Co. provides services and content on an "as-is" basis and disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose. We make reasonable efforts to ensure accuracy of menu descriptions and allergen information, but cross-contact may occur and we do not guarantee allergen-free preparation unless otherwise agreed for special events. Our liability for damages arising from use of the site, orders, or services is limited to the amount paid for the specific order or service at issue. We are not liable for indirect, special, incidental, or consequential damages. You agree to indemnify and hold us harmless from claims arising out of your use of the site, violation of these Terms, or any actions you take that infringe third-party rights. These limitations and indemnities apply even after termination of your account or relationship with Sushi Burger Co., to the extent permitted by law.
Governing Law, Dispute Resolution & Changes
These Terms are governed by the laws applicable to our business operations in the United States and the State of California where Sushi Burger Co. is based. Any dispute arising under these Terms shall first be addressed through good-faith negotiation. If unresolved, disputes may be subject to small claims or other courts of competent jurisdiction; parties may also agree to mediation. Class action waivers may apply where allowed by law. We reserve the right to update these Terms periodically; material changes will be posted on this page with an updated effective date. Your continued use of the site after such modifications indicates acceptance of the revised Terms. If you do not agree to these Terms or any updates, you should stop using the site and contact us for assistance.